DIGITAL TRANSFORMATION IN UAE METROLOGY432 KB

The government of the United Arab Emirates (UAE) is actively introducing digital technology to improve the efficiency and availability of the services it provides to its customers. As government entities the UAE national metrology institute, Emirates Metrology Institute (EMI) and Designated Institute for ionizing radiation, Federal Authority for Nuclear Regulation Secondary Standards Dosimetry Laboratory (FANR SSDL) have developed customer service portals which have now been in use for some years. This paper presents the customer service portals, highlights the portals results in 2019-2021, explains how these portals will be used as a basis for further digital transformation (DT) and discusses the DT strategy in EMI.